Service Account Manager

Our customer is s one of the largest full-range suppliers for intralogistics in the world. The company provides automated logistics systems and the range of the offer includes comprehensive system planning and consulting, IPMA-certified project management, turnkey systems and tailored service and maintenance agreements. Despite its long tradition (nearly a century) and considerable size (over 10000 employees) the company is very innovative. Currently, we are looking for a candidate for a below described position:

Service Account Manager

Location: whole Poland (mostly home office + visits to customers)
Ref. CSAM/0322
  • Preparing offers referring to following engineering areas:

a) modifications of current intralogistics automated systems (e.g. mechanical development, amendments in IT/WMS)

b) post-guarantee service agreements

c) post-guarantee repairs

  • Tight cooperation with the global technical support – a single proposal (especially in case of above “a” bullet-point) is a custom made complex solution based on a thorough technical analysis and refers usually to substantial financial amount (several hundred up to several millions PLN)
  • Leading negotiations referring to various aspects of offered proposals (financial, technical, timeframe, etc.)
  • Maintaining sound customer relations based on technical advisory and business understanding – developing sales based on current customers’ needs identification
  • Experience in a similar position (sales engineer, application engineer, service engineer)
  • Interpersonal skills enabling building excellent relations with customers
  • Practical engineering knowledge in field of automation
  • Good English command (min. B2)
  • Result orientation
  • Organization skills – various projects with diverse level of complexity
Employer's offer
  • Responsible and independent job fully supported by the application department
  • International team work
  • Reputation as a reliable employer
  • Friendly atmosphere resulting from professional management
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